Virtual reality and real-life have converged to create a new way of working to solve real-world business challenges. Use the Hololens VR headset with Dynamics 365 Remote Assist to allow your experts to look over the shoulder of customers and on-site technicians to troubleshoot maintenance issues. The tool can show prospective clients what an item might look like in their home, business or factory or create hands-on virtual training. Mixed reality is the future that’s here today.
Dynamics 365 Mixed Reality
Using devices such as Microsoft Hololens can assist companies in a variety of ways. In particular, we’re seeing a lot of adoption within companies with field services capabilities. Watch the video to learn more.
Dynamics 365 Mixed Reality:
- Fosters remote collaboration on equipment repairs and maintenance
- Extends your pool of resources by cutting down on travel time
- Integrates with Dynamics 365 Field Service, enabling you to record the service and save the video with the work order
- Enables users to access schematics and diagrams from other systems
- Shows customers equipment in their own environment
- Can be used for hands-on virtual training.
Dynamics 365 Mixed Reality is a fit for companies that:
- Maintain and repair complex machinery or equipment
- Have a limited expert resource pool, and want to extend their reach
- Support geographically dispersed clients
- Want to cut travel time and lower cost of service
- Are looking to create differentiation by showing customers their product in their environment before purchase
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