Dynamics 365

Mixed Reality

Speak to an RSM Microsoft advisor today!

George Casey

Principal

Virtual reality and real-life have converged to create a new way of working to solve real-world business challenges. Use the Hololens VR headset with Dynamics 365 Remote Assist to allow your experts to look over the shoulder of customers and on-site technicians to troubleshoot maintenance issues. The tool can show prospective clients what an item might look like in their home, business or factory or create hands-on virtual training. Mixed reality is the future that’s here today.

Dynamics 365 Mixed Reality

Using devices such as Microsoft Hololens can assist companies in a variety of ways. In particular, we’re seeing a lot of adoption within companies with field services capabilities. Watch the video to learn more. 

Dynamics 365 Mixed Reality:

  • Fosters remote collaboration on equipment repairs and maintenance 
  • Extends your pool of resources by cutting down on travel time
  • Integrates with Dynamics 365 Field Service, enabling you to record the service and save the video with the work order
  • Enables users to access schematics and diagrams from other systems
  • Shows customers equipment in their own environment
  • Can be used for hands-on virtual training.

Dynamics 365 Mixed Reality is a fit for companies that:

  • Maintain and repair complex machinery or equipment
  • Have a limited expert resource pool, and want to extend their reach
  • Support geographically dispersed clients
  • Want to cut travel time and lower cost of service
  • Are looking to create differentiation by showing customers their product in their environment before purchase

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RSM’s Microsoft Certified Professionals have met the highest standards in technological expertise. They combine their deep knowledge of Microsoft Dynamics 365 and Microsoft 365 applications with industry expertise to create client specific customized solutions.