Dynamics 365

Mixed Reality

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George Casey


Virtual reality and real-life have converged to create a new way of working to solve real-world business challenges. Use the Hololens VR headset with Dynamics 365 Remote Assist to allow your experts to look over the shoulder of customers and on-site technicians to troubleshoot maintenance issues. The tool can show prospective clients what an item might look like in their home, business or factory or create hands-on virtual training. Mixed reality is the future that’s here today.

Dynamics 365 Mixed Reality

Using devices such as Microsoft Hololens can assist companies in a variety of ways. In particular, we’re seeing a lot of adoption within companies with field services capabilities. Watch the video to learn more. 

Dynamics 365 Mixed Reality:

  • Fosters remote collaboration on equipment repairs and maintenance 
  • Extends your pool of resources by cutting down on travel time
  • Integrates with Dynamics 365 Field Service, enabling you to record the service and save the video with the work order
  • Enables users to access schematics and diagrams from other systems
  • Shows customers equipment in their own environment
  • Can be used for hands-on virtual training.

Dynamics 365 Mixed Reality is a fit for companies that:

  • Maintain and repair complex machinery or equipment
  • Have a limited expert resource pool, and want to extend their reach
  • Support geographically dispersed clients
  • Want to cut travel time and lower cost of service
  • Are looking to create differentiation by showing customers their product in their environment before purchase

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