Dynamics 365

Customer Service

Speak to an RSM Microsoft advisor today!

George Casey


Create customer loyalty by providing exceptional omnichannel customer support. Whether your customer calls in, sends an email or goes to your website, virtual agents and AI-driven workflows can route cases to the right team or agent based on customized criteria. A Dynamics 365 knowledge base can be published internally or externally to provide common answers, lowering the cost of support.

Free Dynamics 365 Buyer's Guide

Knowing where to start with Microsoft Dynamics 365 can be difficult. This buyer’s guide is designed to be a first step in understanding how to reap optimal value from Dynamics 365.  

Dynamics 365 Customer Service

The days when companies deploy disconnected customer support solutions are no longer. Microsoft has a true omnichannel customer support platform to allow you to interact with customers in any channel.

Organizations choose Dynamics 365 Customer Service to:

  • Automate case routing
  • Improve case resolution speed
  • Verify contract terms and account history 
  • Have a centralized solution for omnichannel support
  • Create an article knowledge base repository for reference
  • Provide feedback loop to other departments like quality control, shipping and sales

Dynamics 365 Customer Service is a fit for companies that:

  • Manage a customer support call center
  • Offer omnichannel support 
  • Manage end-customer contracts, warranties or SLAs 
  • Use Microsoft 365 Collaboration tools like Teams and SharePoint
  • Want to lower support costs 
  • Want to build brand loyalty

Proven partner and technology leader

As a trusted advisor to more than 2,000 clients across the country, we pride ourselves on our ability to identify and accelerate the right technology solutions to create rapid time-to-value and drive immediate business performance for our clients.

Gold-certified Microsoft enterprise partner

RSM’s Microsoft Certified Professionals have met the highest standards in technological expertise. They combine their deep knowledge of Microsoft Dynamics 365 and Microsoft 365 applications with industry expertise to create client specific customized solutions.