Create customer loyalty by providing exceptional omnichannel customer support. Whether your customer calls in, sends an email or goes to your website, virtual agents and AI-driven workflows can route cases to the right team or agent based on customized criteria. A Dynamics 365 knowledge base can be published internally or externally to provide common answers, lowering the cost of support.
The days when companies deploy disconnected customer support solutions are no longer. Microsoft has a true omnichannel customer support platform to allow you to interact with customers in any channel.
As a trusted advisor to more than 2,000 clients across the country, we pride ourselves on our ability to identify and accelerate the right technology solutions to create rapid time-to-value and drive immediate business performance for our clients.
RSM’s Microsoft Certified Professionals have met the highest standards in technological expertise. They combine their deep knowledge of Microsoft Dynamics 365 and Microsoft 365 applications with industry expertise to create client specific customized solutions.