Dynamics 365


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Ben Tickner


Deliver a seamless, omnichannel shopping experience for your customers by offering an integrated online and offline sales experience tied into back office operations. Accelerate sales by targeting sales promotions and personalizing the customer experience.

Free Dynamics 365 Buyer's Guide

Knowing where to start with Microsoft Dynamics 365 can be difficult. This buyer’s guide is designed to be a first step in understanding how to reap optimal value from Dynamics 365.  

Organizations choose Dynamics 365 Commerce to:

  • Build an engaging online store with personalization at scale
  • Maximize profitability with AI-driven pricing recommendations
  • Accurately forecast demand using historical sales data
  • Streamline replenishment and sourcing

What’s exciting about Dynamics 365 Commerce is that it opens up so many possibilities for us to extend the reach of our imagination about what a luxury consumer experience can be.

Melanie Baker,
Senior Director, Direct to Consumer and Retail Operations 
Ste. Michelle Wine Estates

Dynamics 365 Commerce is a fit for companies that:

  • Retail to consumers
  • Have separate e-commerce and financial systems and want a unified view of customers and sales
  • Want to improve sales conversion rates
  • Have inventory management challenges

RSM can help you take full advantage of the Dynamics 365 product suite, plus add digital marketing experience to help your pages rank better in search engines to optimize the customer experience.

Award winning Microsoft partner

Technology is critical to the success of your organization and you want the confidence to work with a proven partner. RSM’s middle market Microsoft solutions will help you take the next step. 

Case Study | Ste. Michelle Wine Estates

Ste. Michelle Wine Estates, the third-largest premium wine company in the U.S., is the first worldwide to deploy Microsoft Dynamics 365 Commerce.

RSM implemented the 100% Microsoft end-to-end omnichannel solution.


  • Food and Beverage
  • Digital Transformation
  • Dynamics 365
  • D365 Commerce
  • Retail

Accelerated Microsoft technology solutions

RSM’s broad array of accelerators extend Microsoft Dynamics features and allow for a more rapid time-to-value implementation while bringing speed and efficiency to any business. Our cross-industry accelerators further optimize, automate and forecast for greater transparency into inventory, sales and distribution.

RSM also offers industry-specific accelerators that address strict requirements imposed by regulatory bodies, while converting omnichannel data into actionable insights to provide visibility into behaviors and transactions at every touch point.