Photo by Matthew Millman
Tillamook County Creamery Association is a farmer-owned cooperative based in Tillamook, Ore. Founded in 1909, Tillamook is owned by almost 80 farming families and is known for their internationally recognized cheese, as well as ice cream, yogurt, cream cheese spreads, sour cream and butter.
With the Microsoft and RSM solutions, we’ve been able to address these problems by making accurate, real-time information about operations available to everyone who needs it. This not only makes us more productive and cost-effective, but we continue to augment and improve the flexible Microsoft Dynamics 365 system, adding more agility to engage with existing customers and gain new ones.
Director of information technology
Tillamook’s leadership team knew they needed a partner to execute this plan and chose RSM to help. One big reason for selecting RSM was the company’s industry focus and approach, in this case within the dairy industry. For example, RSM’s industry involvement extends to the International Dairy Foods Association, where the firm has received multiple awards for its technology solutions that support the dairy industry.
Tillamook’s CFO and other team members worked with RSM to define a change-management process to move to the new cloud-based ERP system. This kept the dairy operation running smoothly and store shelves stocked while the new system was implemented.
RSM’s Rapid Verification Model (RVM), a framework of implementation tasks, pre-configuration and industry-specific processes, enabled the combined Tillamook and RSM teams to quickly model the full solution across all business processes. This greatly decreased the project’s time-to-value, enabled secure cloud connectivity, defined the change management process and helped the company effectively plan the deployment of financials and shared services for Tillamook’s manufacturing and distribution facilities. Overall, RSM’s RVM helped the company reduce project risk and disruption.
Tillamook chose to deploy the solution at all plants at once. This deployment included integration with Tillamook’s production control system for scheduling and reporting, a simplified user interface for operators and advanced lot trace across the enterprise.
The single-deployment phase strategy also included the deployment of RSM’s Dairy Accelerator. A true farm-to-shelf solution, it addresses the dairy industry’s unique, complex requirements while ensuring compliance with substantial customer and regulatory requirements. This solution gave Tillamook’s managers real-time visibility into milk components cost by class and class utilization through automatic dairy reclassification, as well as the ability to recalculate dairy blending equations from the production floor.
The RVM implementation toolset accelerated time to value by enabling the team to quickly adopt the right mix of best practices that fit their needs. This focus on the minute details enabled Tillamook to fast-track its Microsoft Dynamics 365 implementation, cutting overall deployment time by months and saving the co-op time and money.
“We chose RSM because of their dairy industry knowledge and tools that focused on the dairy industry,” said Travis Pierce, the co-op’s director of information technology. “They hit the ground running and already spoke our language, which really minimized the learning curve. And the RSM dairy accelerator makes Microsoft D365 a truly comprehensive ERP solution for the dairy industry.”
Key benefits of RSM’s relationship with Tillamook include:
Tillamook now has a highly scalable, innovative ERP platform that can accommodate the co-op’s growth strategy as it fulfills increased business demands and moves toward becoming a nationally recognized brand.
Best of all, the co-op families can keep farming as they have for generations with confidence that the byproducts of their dedication attract new loyal customers every day.
Technology is critical to the success of your organization and you want the confidence to work with a proven partner. RSM’s middle market Microsoft solutions will help you take the next step.
RSM partners with clients across a broad spectrum of sectors and verticals. We have extensive, relevant experience in your industry and wield the technical skills required to meet industry-specific challenges and objectives.
RSM’s broad array of accelerators extend Microsoft Dynamics features and allow for a more rapid time-to-value implementation while bringing speed and efficiency to any business. Our cross-industry accelerators further optimize, automate and forecast for greater transparency into inventory, sales and distribution.
RSM also offers industry-specific accelerators that address strict requirements imposed by regulatory bodies, while converting omnichannel data into actionable insights to provide visibility into behaviors and transactions at every touch point.