Case Study | Hickory Farms
Hickory Farms streamlines business operations with Dynamics 365

CASE STUDY SUMMARY

A seasonal food retailer wanted to move from four siloed systems into one integrated Microsoft platform with full visibility into company operations and the customer life cycle.
Hickory Farms implemented Dynamics 365 Finance with Retail POS in more than 500 retail stores and kiosks.
  • D365 Finance
  • Managed Services
  • D365 Supply Chain Management
  • Retail

Background

Hickory Farms is a holiday food gift retailer of cheese, meats, fruit and nuts with 65 full-time and over 4,000 seasonal employees and multiple selling channels. The majority of its sales are shipped in a seven-week period over the holidays.

Our employees think of RSM as part of the team.
They challenge parts of the business in a good way
and help us think about what we really need from
a solution. RSM knew what questions to ask--
they understand the language, the lingo and the processes.

Matt James

Chief Operating Officer, Hickory Farms

Results

Hickory Farms moved to a single comprehensive Dynamics 365 solution that gave the company visibility into inventory, including challenges around food expiration dates. RSM created omnichannel order and cross-channel fulfillment for a seamless customer experience with both purchases and returns.

Accelerated Microsoft technology solutions

RSM’s broad array of accelerators extend Microsoft Dynamics features and allow for a more rapid time-to-value implementation while bringing speed and efficiency to any business. Our cross-industry accelerators further optimize, automate and forecast for greater transparency into inventory, sales and distribution.

RSM also offers industry-specific accelerators that address strict requirements imposed by regulatory bodies, while converting omnichannel data into actionable insights to provide visibility into behaviors and transactions at every touch point. 

Gold-certified Microsoft enterprise partner

RSM’s Microsoft Certified Professionals have met the highest standards in technological experience. They combine their deep knowledge of Microsoft Dynamics 365 and Microsoft 365 applications with extensive industry experience to create client-specific customized solutions.

Speak to an RSM Microsoft advisor today!

Ben Tickner

Principal